The Service Excellence Project focuses on enhancing customer experience within the tourism and hospitality sectors through practical application and project-based learning. Participants will engage in interactive sessions that emphasize real-world scenarios, equipping them with the skills necessary to excel in service-oriented roles. The course culminates in a final project that allows learners to apply their knowledge and showcase their findings, with opportunities for publication in Cademix Magazine.
Through a structured approach, the program covers essential topics that drive service excellence. Participants will explore customer journey mapping, service design principles, effective communication strategies, and the integration of technology in enhancing customer experiences. The course is tailored for individuals looking to refine their skills and contribute to the evolving landscape of service delivery in tourism and hospitality.
Understanding customer expectations and needs
Designing memorable customer experiences
Mapping the customer journey in hospitality
Effective communication and interpersonal skills
Leveraging technology for service enhancement
Service recovery strategies and handling complaints
Performance metrics for service excellence
Building and leading high-performing service teams
Innovation in service delivery
Final project: Developing a comprehensive service excellence strategy