Customer Service Excellence in Retail focuses on equipping participants with the essential skills and knowledge required to deliver outstanding service in various retail environments. The course emphasizes practical applications through project-based learning, allowing attendees to engage with real-world scenarios that enhance their understanding of customer needs and expectations. Participants will collaborate on projects that encourage innovative solutions and effective communication strategies, culminating in a final project that showcases their ability to implement customer service excellence.
This program not only prepares graduates and professionals for immediate application in the workforce but also fosters a culture of continuous improvement and learning. By participating in this course, attendees will gain insights into customer behavior, service design, and operational efficiency, all while having the opportunity to publish their findings and experiences in Cademix Magazine. This unique blend of theory and practice ensures that learners are well-equipped to excel in customer service roles within the retail sector.
Syllabus:
Understanding the Retail Landscape and Customer Expectations
Key Principles of Customer Service Excellence
Effective Communication Techniques in Retail
Building Rapport and Trust with Customers
Handling Difficult Situations and Customer Complaints
Service Design Thinking for Enhanced Customer Experience
Utilizing Technology to Improve Customer Interactions
Metrics and KPIs for Measuring Customer Satisfaction
Developing a Customer-Centric Culture within Retail Teams
Final Project: Implementing a Customer Service Improvement Plan