Conflict Resolution Techniques for Managers equips participants with essential skills to navigate and resolve workplace disputes effectively. This course emphasizes hands-on learning through project-based activities, allowing managers to apply theoretical concepts in real-world scenarios. Participants will engage in interactive discussions, role-playing exercises, and case studies that mirror common workplace conflicts, fostering a deeper understanding of conflict dynamics and resolution strategies.
Through this program, attendees will develop a toolkit of techniques that enhance communication, improve team dynamics, and facilitate constructive dialogue. The course culminates in a final project where participants will design a conflict resolution plan tailored to their organizational context, which they can share in Cademix Magazine, promoting knowledge sharing and professional growth within the community.
Understanding the nature of conflict in the workplace
Identifying different conflict resolution styles and their applications
Techniques for effective communication during conflicts
Strategies for active listening and empathy in conflict situations
Role of emotional intelligence in conflict resolution
Mediation skills for facilitating discussions between conflicting parties
Developing negotiation skills to reach mutually beneficial outcomes
Creating a conflict resolution framework for your organization
Analyzing case studies of successful conflict resolution in businesses
Final project: Designing a comprehensive conflict resolution plan for a specific workplace scenario