Beginner’s Guide to CRM Systems provides participants with a thorough understanding of customer relationship management tools and their application in various business contexts. This course is structured to enhance practical skills through project-based learning, allowing participants to engage directly with CRM software, analyze real-world case studies, and develop strategies that can be implemented in their own professional environments. By the end of the program, learners will be equipped to utilize CRM systems effectively, improving customer interactions and driving business success.
Participants will explore the essential features of CRM systems, including data management, customer segmentation, and analytics. The course emphasizes hands-on experience, encouraging learners to complete a final project that demonstrates their understanding of CRM functionalities and their ability to apply these tools to solve business challenges. Additionally, participants are encouraged to publish their findings and results in Cademix Magazine, further enhancing their professional profile and contributing to the community.
Syllabus:
Introduction to CRM Systems and Their Importance
Overview of Popular CRM Software (Salesforce, HubSpot, etc.)
Data Entry and Management Techniques
Customer Segmentation Strategies
Automation Features in CRM Tools
Analyzing Customer Data for Insights
Integrating CRM with Other Business Tools
Best Practices for CRM Implementation
Developing Customer Engagement Strategies
Final Project: Creating a CRM Strategy for a Business Case