IT Support for Small Businesses equips participants with essential skills to effectively manage and support IT systems tailored for small enterprises. The course structure emphasizes hands-on, project-based learning, allowing participants to engage in real-world scenarios that small businesses frequently encounter. By working on practical projects, learners will develop a robust understanding of troubleshooting, system maintenance, and user support, which are critical for enhancing operational efficiency in a small business environment.
The program also encourages participants to publish their project outcomes in Cademix Magazine, fostering a culture of knowledge sharing and professional development. Participants will gain insights into the unique challenges faced by small businesses and learn to implement cost-effective IT solutions. This course is designed for individuals looking to enhance their employability in the IT support sector, providing them with the skills and confidence needed to thrive in a competitive job market.
Introduction to IT Support Fundamentals
Understanding Small Business IT Needs
Setting Up and Configuring Workstations
Troubleshooting Common Hardware Issues
Software Installation and Maintenance
Network Setup and Basic Security Practices
User Support Techniques and Best Practices
Data Backup and Recovery Solutions
Implementing Cloud Services for Small Businesses
Final Project: Develop an IT Support Plan for a Small Business

Introduction to IT Service Management provides a comprehensive overview of the essential principles and practices that govern IT service delivery. Participants will engage in project-based learning, focusing on real-world scenarios that enhance their understanding of service management frameworks, processes, and tools. This course is structured to equip learners with the skills necessary to improve service quality and operational efficiency within their organizations.
The curriculum emphasizes practical application, allowing participants to collaborate on projects that simulate actual IT service management challenges. By the end of the course, attendees will have the opportunity to publish their findings and solutions in Cademix Magazine, showcasing their expertise to a broader audience. This interactive approach not only fosters teamwork but also encourages innovative thinking in addressing service management issues.
Overview of IT Service Management (ITSM) concepts
Key ITSM frameworks: ITIL, COBIT, and ISO/IEC 20000
Service lifecycle stages: Design, Transition, Operation, and Continual Improvement
Incident management and problem management processes
Change management: processes and best practices
Service level management and performance metrics
Configuration management and asset management fundamentals
Tools and technologies supporting ITSM
Communication strategies for effective service delivery
Final project: Develop a comprehensive IT service management plan for a fictional organization

Basic Network Configuration provides a comprehensive foundation in the principles and practices of network setup and management. Participants will engage in hands-on projects that foster practical skills, enabling them to configure, troubleshoot, and maintain basic network infrastructures effectively. The course emphasizes real-world applications, ensuring that learners can directly apply their knowledge in professional environments.
Through interactive sessions, participants will collaborate on projects that culminate in a final presentation, allowing them to showcase their understanding and results. The program encourages contributions to Cademix Magazine, providing an opportunity for learners to publish their findings and insights. By the end of the course, participants will be equipped with the necessary skills to support and enhance network operations in various organizational contexts.
Understanding network fundamentals and terminology
Configuring IP addressing and subnetting
Setting up local area networks (LANs)
Implementing basic routing concepts
Exploring wireless networking principles
Configuring network devices (routers, switches)
Troubleshooting common network issues
Understanding network security basics
Implementing network monitoring tools
Final project: Design and implement a basic network configuration for a simulated business environment