Hospitality Crisis Management for Executives equips professionals with the essential skills and strategies needed to navigate and mitigate crises within the hospitality and tourism sectors. Participants will engage in project-based learning, focusing on real-world scenarios that challenge their decision-making and problem-solving abilities. Through interactive sessions, attendees will gain insights into crisis communication, risk assessment, and recovery planning, ensuring they are prepared to lead their organizations through turbulent times.
The course emphasizes practical applications, allowing participants to work collaboratively on projects that simulate crisis situations. By the end of the program, learners will have developed a comprehensive crisis management plan tailored to their specific organizational context. The course also encourages participants to publish their findings and strategies in Cademix Magazine, fostering a culture of knowledge sharing within the industry.
Understanding the nature of crises in hospitality and tourism
Identifying potential risks and vulnerabilities in operations
Developing effective crisis communication strategies
Analyzing case studies of past crises in the industry
Creating a crisis management framework and action plan
Implementing stakeholder engagement during crises
Evaluating the impact of social media on crisis management
Conducting post-crisis assessments and recovery strategies
Designing training programs for staff preparedness
Final project: Develop a comprehensive crisis management plan for a chosen organization